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Privacy Policy

Web: yourtimetobeheard.co.uk

Email: info.yourtimetobeheard@gmail.com

Telephone: 07821 369 320


Contact Details

Jen D’Mellow

07821 369 320

Info.yourtimetobeheard@gmail.com

Personal Information Collected

Name

Date of birth

Address

Email Address

Phone Number

Emergency Contact Details

GP Name

GP Address

Medical Details

Brief Notes about session (all anonymised)

 

How I get the personal information and why I have it

In case of emergency situations

To improve my service

Record Keeping

When I would share the information

If the client discloses involvement with drug trafficking, money laundering, or terrorism. I am legally bound to share this information.

If I believed that a client was at risk of harm, or knew someone else who was at risk of harm.

A judge or coroner can request client notes.

You could request the information held.

 

Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info.yourtimetobeheard@gmail.com

 

(b)  I have a contractual obligation. Where I am entering into a contract with you.

 

(c)  I have a legal obligation. Where I need to comply with a legal or regulatory obligation, for example, where I might be ordered by a court to do so.

 

(d)  Vital interests.  Where it is necessary to protect the life or health (for example, in the case of medical emergency) or a safeguarding issue which requires me to share your information with emergency services.

 

How I store your personal information 

Your contact information is securely stored in a locked filing cabinet. Any notes I take are kept electronically, password protected and anonymised to protect your identification.

I will not keep your information for longer than is necessary and in line with my insurer’s requirements.  I will then dispose your information by deleting this from my hard drive and any other platform I may store this on. Any paper copies will be shredded and disposed of in a confidential manner.

 

Your data protection rights

Under data protection law, you have rights including:

 

Your right of access - You have the right to ask for copies of your personal information. 

 

Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete. 

 

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances. 

 

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances. 

 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

 

Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

 

Please contact - info.yourtimetobeheard@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to: info.yourtimetobeheard@gmail.com

 

You can also complain to the ICO if you are unhappy with how I have used your data. My ICO number is ZB291498.

 

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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